Welcome to New Cross Florist, your trusted local provider for online flower delivery in New Cross and the surrounding areas. By accessing or placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. Please read these terms carefully, as they affect your statutory rights and outline your obligations and rights under the law regarding your use of our services.
These Terms & Conditions govern all purchases made online for flower delivery in New Cross and adjacent neighbourhoods, including, but not limited to, orders placed for delivery to local residents, businesses, and institutions.
Customers can browse our website to select flowers and arrangements suitable for various occasions, including birthdays, anniversaries, sympathy, and corporate gifting. Once you have made your selection, add the desired products to your online cart. Proceed to our secured checkout process where you will be prompted to provide delivery address details, preferred delivery dates, and recipient messages if required.
When you submit your order, you will receive an automatic acknowledgment email confirming receipt of your instructions. This confirmation is not an acceptance of your order, but an invitation to treat. The contract for the sale of goods will be formed only once we have confirmed product availability and dispatched your selected items. In the unlikely event that the items ordered are unavailable, or we are unable to fulfil your requested delivery date, you will be notified promptly, and a suitable alternative or full refund will be offered.
You must ensure that all order and delivery details provided are accurate and complete. Any errors or omissions may delay the delivery or result in failed delivery attempts, for which we cannot be held responsible.
Whilst we endeavor to accurately represent all flower arrangements and products on our website, some variations in colour, stem size, and packaging may occur due to seasonal availability or stock fluctuations. Where a particular flower or product is unavailable, we reserve the right to substitute with a similar item of equal or greater value, ensuring that the overall style, theme, and quality are maintained. Such substitutions will be undertaken at our discretion, but we will always strive to inform you before dispatch whenever feasible.
All prices for products and delivery charges are clearly displayed on our website and are quoted in pounds sterling inclusive of applicable VAT, unless otherwise stated. We reserve the right to change our prices and offers without prior notice. Pricing changes will not affect confirmed orders for which you have already received dispatch confirmation.
Payments must be made in full at the time of placing your order. We accept a range of secure payment methods, which are detailed at checkout. By submitting your payment details you warrant that you are authorised to use the chosen method and have sufficient funds or credit facilities to cover the total order value.
Please note that your financial information is processed securely, and we do not store your payment data unless you have chosen to create an account and have given explicit consent.
New Cross Florist provides reliable online flower delivery across New Cross and the surrounding locality. Delivery charges, where applicable, are stated clearly, and available time slots or estimated dates will be provided at checkout. We strive to deliver all orders on the specified date; however, circumstances beyond our control (such as severe weather, transport disruptions, or peak periods) may on occasion lead to delays. In such cases, we will communicate with you at the earliest opportunity to update you on your order's status or arrange an alternative delivery time.
Should no one be available to receive the flowers at the provided address, our couriers may, where appropriate, leave the delivery in a safe place or with a neighbour, unless you have specified otherwise. We will always endeavour to follow any reasonable delivery instructions provided at checkout, but cannot guarantee bespoke requests where practicality or safety may be compromised.
Please inspect the delivered flowers promptly and notify us within 24 hours if there are any concerns about the quality or condition, so that we may resolve the issue to your satisfaction in line with our Returns & Refunds Policy.
We understand that circumstances can change. If you wish to cancel or modify your order, please notify us as early as possible. Orders can typically be cancelled or amended free of charge provided notice is received with sufficient time before the scheduled dispatch or delivery (usually up to 24 hours in advance for standard orders and up to 48 hours for bespoke or large event orders).
To cancel or change your order, contact us via the designated method described on our website, quoting your order reference number. Unfortunately, we may not be able to process cancellations or amendments on short notice, particularly for orders that have already been dispatched, are prepared, or are in transit. Perishable products such as fresh flowers are exempt from the statutory right to cancel under the Consumer Contracts Regulations once preparation or dispatch has commenced.
Where cancellations are accepted, refunds will be processed via the original payment method within 5–7 working days. If you have any concerns regarding your order, we encourage you to contact us as soon as possible so we can assist in resolving the issue.
At New Cross Florist, we are dedicated to creating quality flower arrangements for our customers in New Cross and the wider community. In the rare event that the flowers delivered do not match your order or are delivered in unsatisfactory condition, please notify us within 24 hours of receipt. Evidence such as photographs may be requested to assist with assessment and resolution.
If your claim is accepted, we will offer a replacement, alternative arrangement, or full or partial refund as appropriate. Returns for non-perishable items (such as vases or gifts) may be possible in accordance with statutory consumer rights; however, perishable goods such as fresh flowers cannot ordinarily be returned unless they are faulty or not as described. Your legal rights remain unaffected by these terms.
New Cross Florist is committed to providing a high standard of service and product quality. Our liability to you for any loss or damage arising from your online purchase is limited to the total price of your order and we are not responsible for any indirect, consequential, or economic losses. We cannot be held liable for delivery failures or delays resulting from inaccurate information provided by you, or circumstances reasonably beyond our control.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury resulting from our negligence, fraud, or fraudulent misrepresentation, or any other liability which, by law, cannot be limited or excluded.
By placing an order with New Cross Florist online, you confirm that:
All content contained on this website, including (but not limited to) text, images, graphics, logos, and product descriptions, is the intellectual property of New Cross Florist or its licensors. You may not copy, reproduce, distribute, or otherwise exploit any content without prior written permission.
We are committed to protecting your privacy and handling your personal data in accordance with UK data protection legislation. For details of how we use, store, and protect your information, please refer to our Privacy Policy available on our website.
These Terms & Conditions, and any disputes arising out of or in connection with them or your use of our online flower delivery service, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim relating to these terms and your online transactions with New Cross Florist.
We reserve the right to update or amend these Terms & Conditions at any time to reflect changes in our processes or legal obligations. The most current version will always be published on our website and, where practicable, significant changes will be communicated directly to customers who have ongoing orders or accounts with us. Your continued use of our website or services following any such update will constitute acceptance of the revised terms.
If you have any questions, complaints, or concerns about these Terms & Conditions, or about your experience using our online flower delivery New Cross service, please consult the contact section of our website for the appropriate means of communication. Our team is always happy to assist customers across New Cross and the surrounding areas.
These Terms & Conditions, along with our Privacy Policy and any other notices or policies posted on our website, constitute the entire agreement between you and New Cross Florist relating to your online purchase and use of our flower delivery service. If any provision is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Please note that these Terms & Conditions apply to all customers in New Cross and nearby districts, whether you are arranging a one-off surprise or a regular flower subscription. We thank you for choosing New Cross Florist for your local flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in New Cross, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near New Cross.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
